Mike Riddell
Dear Mr Riddell,
We would like to thank you for sending your claim form and supporting documentation into our office for our consideration, and apologise for the delay in our response to you.
We would also like to advise you that we have assessed your claim today; however, in order for us to complete the assessment of your claim, we require the following information from you:
- Written confirmation from travel agent/airline/hotel outlining the amount they reimbursed you for every cancellation cost;
- The first consultation note from GP/doctor related to your sickness condition.
In the meantime if you have any further queries, please do not hesitate to contact us.
Kind Regards,
The Travel Claims Team
