Mike Riddell
Dear Mr Riddell,
We would like to thank you for sending your claim form and supporting documentation into our office for our consideration, and apologise for the delay in our response to you.
We would also like to advise you that we have assessed your claim today; however, in order for us to complete the assessment of your claim, we require the following information from you:
- Written confirmation from travel agent/airline/hotel outlining the amount they reimbursed you for every cancellation cost;
- The first consultation note from GP/doctor related to your sickness condition.
In the meantime if you have any further queries, please do not hesitate to contact us.
Kind Regards,
The Travel Claims Team





4 September, 2010. 4.35 am. Wild horses stampede through my dreams. The earth trembles beneath their feet. The earth is shaking, cracking. Imploding. A plane is plummeting from the sky.
In my humble suburb there is a chippery. In fact, a more humble chippery couldn’t be found: a simple roughcast building with a slop of paint applied to its walls and only an ‘A’ certificate to reassure customers it’s safe to eat there. It’s nearing lunch time and I’m feeling a mite peckish. The chip man springs to attention behind the counter as if expecting me.
